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Frequently Asked Questions
Quick answers for shopping, shipping, and sellers on Vastrashala.
Are products authentic?
Yes. We onboard verified sellers and highlight craft origins. Look for the Verified badge on store pages.
How do returns work?
Eligible styles can be returned within 7 days of delivery if unused and tagged. See our Returns Policy for exceptions.
Do you ship pan-India?
We deliver across India via Delhivery, Blue Dart, Ekart, and DTDC. Enter your PIN on product pages for estimates.
What payment methods are supported?
UPI, cards, net banking, wallets, and cash on delivery on eligible orders.
Can I contact a seller?
After purchase, support can route sizing or craft questions to the atelier. Pre-purchase, product specs and size guides cover most needs.
Is this a live checkout?
This demo uses mock cart and checkout flows — no real payments are processed.